Privacy Policy

Effective Date: March 19, 2026

Blairstown Limousine ("Company," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile application, booking tools, and related transportation services (collectively, the "Services").

1. Information We Collect

• Account Information: name, email address, phone number, password, and related account details.
• Verification Information: one-time passcodes (OTP), phone verification status, and authentication metadata.
• Booking and Trip Information: pickup and dropoff details, requested service details, preferences, notes, timestamps, and trip history.
• Location Information: if you grant permission in our app or on your device, we may collect approximate or precise location information to help provide pickup coordination, dispatch support, ETA updates, route assistance, fraud prevention, and service improvement.
• Device and Technical Data: IP address, browser type, device identifiers, app diagnostics, logs, and usage information.
• Communications: messages sent through support channels, booking forms, email, call records where applicable, and service-related notifications.
• Payment Information: payment-related details processed through our payment providers. We do not store full payment card numbers unless expressly stated otherwise in a separate payment flow.

2. How We Use Information

• Create and manage accounts and customer records.
• Verify phone numbers and secure access to accounts and app features.
• Provide bookings, dispatch, transportation coordination, and customer support.
• Send transactional communications such as verification codes, booking confirmations, service updates, and account/security alerts.
• Use location information, where permitted, to improve pickup accuracy, trip coordination, and rider experience.
• Maintain service quality, troubleshoot problems, monitor reliability, and improve security.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, and other harmful activity.
• Comply with legal obligations and enforce our Terms of Service.

3. SMS Communications and Consent

4. How We Share Information

We may share information with trusted service providers and vendors that help us operate the Services, such as hosting providers, authentication vendors, cloud infrastructure providers, analytics tools, messaging platforms, payment processors, dispatch tools, and customer support providers. We may also disclose information when required by law, regulation, court order, legal process, or to protect our rights, customers, drivers, business, or the public.

5. Location Information

We only collect location information from the app when your device settings and app permissions allow it. You can control location access through your device settings. If you disable location permissions, some app functions may not work as intended, including pickup assistance, trip coordination, or certain real-time features.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and booking records, comply with legal obligations, resolve disputes, enforce agreements, and support security and fraud prevention efforts.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also opt out of SMS by replying STOP where applicable. To make a privacy request, contact us using the information below.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates become effective when posted on this page, unless a different effective date is stated.

11. Contact Us